A Stellarton, N.S., man says he was baffled when he discovered his $2,000 non-refundable airline ticket to Texas was cancelled.

He was even more baffled when he reached out to Air Canada, only to be told the airline's records showed that the cancellation had been made online and that they were unable to give him a refund, as per the fare rules of his ticket.

"Every dollar counts," said Jeff Richardson. "We're living paycheque to paycheque, and $2,000 is a lot of money."

After seven months of back …