A would-be Nova Scotia Power customer who is moving into a new home says she is unable to get her electricity connected while the company responds only to emergencies and outages amid a cybersecurity incident that was discovered April 25.

Amara Fortier is in the process of moving from her residence at Acadia University to live off-campus in Wolfville, N.S., with three roommates. More than a week before the company disclosed the cybersecurity breach on April 28, she said she tried to create an on…